گفت‌وگو و اطلاعیه (Conversation و Announcement): هدف، مشکل و قدم بعدی

Sarah: Hi, um, I've got a problem with my bike-share account. It says I owe a late fee, but I really did try to return the bike on time. David: OK, let's have a look. So, you took a bike from the library station on Tuesday at two, and it was returned at five fifteen. That's fifteen minutes over the three-hour limit. Sarah: Yes, but that's the thing. I got to the station by the Science Building at about half past four, and every single dock was full. I had to ride all the way to the sports centre to find a free one. David: Ah, I see. That happens a lot in the afternoon, actually. Did you press the 'station full' button in the app? Sarah: The what? I didn't know there was one. David: Not many people do. When a station's full, you press it, and the app gives you fifteen extra minutes and shows you the nearest free dock. Sarah: Oh, that would have been useful. So, am I stuck with the fee? David: Well, normally I can't remove fees myself. But I can see the Science Building station was full from four to five that day, so I'll send a request to my manager. It usually takes two or three days. Sarah: That's great, thank you. Should I do anything in the meantime? David: Just keep an eye on your email. And next time, try the button before you ride somewhere else.